3 months ago:

TWC: Hey! Good news! Your promo rate has been extended for another 3 months!
me: what…promo rate? That ended a year ago…what?

Last Friday:
TWC: Hey! Your bill is going up $16! For NO REASON! Other than “Because we can!”
me: goddammit. *calls TWC*
Carlos: How can I help you?
me: my bill’s going up. Fix it.
Carlos: your promo expired.
me: Yup. Fix it.
Carlos: I’ll transfer you…

*23 minute later listening to the same loop of shitty 80’s synth; like montage music of some guy trying to get the girl*
Bob: Hi, How can I help you?
me: Bill. lower it!
*typing*
Bob: Uh….we’re you transferred to me?
Me: Yup!
Bob: Wrong department. I’ll transfer you to customer loyalty.

*7 more minutes on hold. This time I get a number of instrumental late 80’s early 90’s Hip Hop tracks*

Carol: Hi, what can I do for you.
me: bill. lower it. (please don’t put me on hold)
Carol: sure! Let me put you on hold!
me: *cry*

*less than 2 minutes later*
Carol: How about $15 bucks less?
me: Yes, sure, go, do it!
Carol: Okay here’s your confirmation number. Anything else?
me: nope!
Carol: K Thnx Bye!

I was more amazed that there was no upsell.
Note: I was actually very nice and cordial each time. I did not just shout “FIX MAH BILL!”

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